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Policies

Transparent rules for using our information offerings.

Contents:

Usage Policy

The information on atvingettauto.site is intended for informational purposes only. You may use the content for personal, non-commercial purposes. The following uses are expressly permitted:

The following uses are not permitted:

Limitations of Our Information Offerings

We are an independent information provider. The following services are expressly not provided by us:

What We Do NOT DoWho Is Responsible
Sell vignettesASFINAG (shop.asfinag.at), petrol stations, tobacconists
Provide legal adviceSolicitor, ÖAMTC, ARBÖ
File complaints with ASFINAGASFINAG customer service
Process replacement toll paymentsASFINAG directly
Query vehicle dataVehicle registration authority
Provide binding legal informationAustrian authorities
Check vignette statusASFINAG self-service
Contest penalty noticesSolicitor, administrative court

Liability Limitation

All information on this website is provided to the best of our knowledge and belief. However, we accept no liability for:

Complaints & Feedback

We take complaints and feedback seriously. Here is how to contact us:

For Errors in Our Content:

  1. Describe the error as precisely as possible
  2. Specify the affected page
  3. Include your contact details
  4. Send an email to [email protected]
  5. We address error reports within 48 hours

For Complaints About Our Policies:

  1. Describe your concern in writing
  2. Specify which policy is affected
  3. Send your complaint to [email protected]
  4. We confirm receipt within 2 business days
  5. A final response will be provided within 10 business days

Update Policy

We commit to the following update intervals:

Content TypeUpdate IntervalTrigger for Immediate Update
Vignette pricesAnnually (November)Price change by ASFINAG
Validity datesAnnually (November)Change by ASFINAG
Special toll pricesAnnuallyPrice change
Legal informationUpon legislative changesNew legislation
Purchase guidesUpon process changesChange to ASFINAG purchase process
FAQQuarterlyNew frequently asked questions
Privacy policyUpon changesNew data protection requirements

This website contains links to external websites. We have no influence over their content and accept no liability for external sites. The following external links may appear on this website:

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